Seah Shipping Policy

Effective Date: November 2025

This Shipping Policy applies to orders delivered within the continental United States (the lower 48 states). By purchasing from Seah, you agree to the terms below.

1) Shipping Cost & Free Shipping

• Automatic rate calculation: Shipping is calculated at checkout based on weight, destination ZIP and carrier rates.
• Free Standard Shipping: Orders $59+ (pre-tax, after discounts) ship free to the lower 48 states.
• Alaska, Hawaii, Puerto Rico & other territories: Not eligible for free shipping or standard flat offers at this time.
• Taxes/Duties: Applicable sales tax and any fees are shown at checkout.

2) Processing Schedule

• Business days only: We process and ship Monday–Friday. No shipping on weekends or U.S. federal holidays.
• Handling time: 1–3 business days after payment confirmation.
• Cut-off time: Orders placed before 3:00 PM (PST) are prioritized for same-day processing; others roll to the next business day.
• Changes/Cancellations: Email support@seah.co within 12 hours of purchase; after that, the order may already be in processing.

3) Transit Times

ETAs are estimates. Weather, holidays, carrier delays or high-volume periods may extend delivery times.

4) Seasonal Temperature & Plant Safety

• Winter (Nov–Mar): We strongly recommend adding a heat pack at checkout to protect plants from freezing. Orders shipped without a heat pack during cold conditions are not covered for cold damage.
• Summer heat: During extreme heat waves, we may hold shipments until temperatures normalize. We’ll notify you if there’s a hold.
• Packaging: Plants are carefully packed (bare-root or potted by type/size) to minimize transit stress.

5) Carriers & Tracking

• We ship via USPS / UPS / FedEx, selected automatically for best service to your address.
• When your order ships, you’ll receive a tracking email. Tracking typically activates within 24 hours.
• If you haven’t received tracking within 3 business days, contact us at support@seah.co or +1 (626)-999-1314.

6) Address Changes & Delivery Issues

• Before shipment: Request address changes within 12 hours of ordering.
• After shipment: We can’t modify the address once dispatched. Please contact the carrier for redirection options.
• PO Boxes: Supported for USPS only; UPS/FedEx require a street address.
• Seah isn’t responsible for delays or loss due to incorrect addresses provided at checkout.

7) Service Area

We currently ship to the continental U.S. (lower 48 states). Orders to AK/HI/PR and other territories are not eligible for free shipping and may be restricted.

8) Support

• Hours: Mon–Fri, 9:00 AM – 5:00 PM (PST)
• Phone: +1 (626)-999-1314
• Email: support@seah.co
• Address: 7870 Margaux Pl, Rancho Cucamonga, CA 91739, United States

Thank you for supporting our California nursery—each plant is hand-selected and packed with care. 🌱