Frequently asked questions
Start here for quick answers about ordering, shipping, plant care, returns, account questions, and gift messages.
Help Center
Everything you need, in one place.
Find SEAH shipping, care, arrival support, returns, and contact information without digging through the site.
Orders & shippingFind processing, tracking, delivery, and weather-safe shipping details.
Plant careSimple guidance for light, watering, soil, airflow, and settling in.
Arrival supportLearn what to do if a plant arrives damaged or unusually stressed.
Contact SEAHReach our team Monday through Friday for order and care questions.
View FAQs
Shipping information
Review how orders are processed, packed, tracked, and handled during hot or cold weather.
Care guide
Get practical succulent care steps for the first day, light, watering, soil, airflow, and temperature.
Live-arrival guarantee
See what to send us if something arrives damaged and how our team reviews arrival concerns.
Returns and refunds
For return eligibility, order issues, and refund timing, review the official refund policy before sending anything back.
Need personal help?
Email support@seah.co with your order number, photos if relevant, and a short description of the issue.